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Why is my drive read-only / write protected?

This is a known issue that has popped up with a small percentage of users, and occurs when a drive is mounted read-only. We’re still in the process of trying to figure out why drives mount as read-only, and will be fixing this in a future update.

In the meantime, here’s a workaround that should enable you to use DCP Transfer:

If a drive mounts read only (DCP Transfer throws “Formatting Canceled” error after formatting/before file copy), you can use the following steps to change the permissions:

1. Launch terminal

2. Navigate to the Volumes folder with the following command: cd /Volumes

3. Show the permissions with the following command: ls -l

4. Change the ownership of the drive using the following command:

sudo chown <name of user>:<name of group> <name of drive/drive path>

Example: sudo chown currentuser:staff /Volumes/DESTINATION-DRIVE

5. Change the permissions of the drive using the following command:

sudo chmod -R 777 <name of drive/drive path>

Example: sudo chmod -R 777 /Volumes/DESTINATION-DRIVE

This should allow DCP Transfer to copy files to the drive. Please email support if you need additional assistance on this issue.

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